Terms of Service

Who you are contracting with

These terms are an agreement between you and Madhav Vats, sole proprietor, trading as Seller Reclaim (“Seller Reclaim”, “we”), of 342, HSR Layout, Bengaluru, Karnataka 560102, India. By creating an account, authorising access or asking us to file a claim, you accept them on behalf of the business you represent.

The service

We reconcile Amazon FBA inventory and payment records to find discrepancies such as inbound shipment shortages, lost or damaged inventory, refunds without a matching return, removal losses and fee errors. We check for existing reimbursements and corrections, validate each discrepancy against Amazon’s current policies, prepare the evidence, and, where you authorise it, file and follow up on eligible claims with Amazon Seller Support. We then reconcile what Amazon pays, and any reversals.

We distinguish clearly between potential findings, reimbursements Amazon has approved, credits that have posted to your account, inventory returned instead of cash, and reversals. Only reimbursements that actually post count towards our fee.

Your authorisation

• You must be the account owner, or authorised by the owner, to grant us access.
• You grant report access through Amazon’s Selling Partner API, and case access through Seller Central User Permissions. You choose the permissions and can revoke either at any time.
• We never ask for your Seller Central password. Do not share it with us.
• We act only on your account and only for the purposes in these terms. We do not change listings, prices, inventory or payment settings.
• Tell us if you are working with another reimbursement provider, so the same discrepancy is never claimed twice.

How we file claims

We file only claims we believe are genuinely owed and can support with evidence. We do not file speculative or duplicate claims. Amazon alone decides whether to reimburse, and we cannot guarantee any outcome, amount or timing.

Some claims need documents only you hold, such as supplier invoices or proof of delivery. You confirm that anything you give us is accurate and genuine.

Fees

• The initial audit is free and carries no obligation.
• Our fee is 10% of each reimbursement Amazon pays on a claim we filed, capped at $100 per reimbursement.
• We invoice only after the reimbursement has posted to your account. If we recover nothing, you owe nothing.
• If Amazon later reverses a reimbursement we were paid on, we credit that fee back to you.
• There is no subscription, setup fee or minimum term.

Ending the service

You can stop at any time by emailing us and revoking our access in Seller Central. We may stop providing the service with notice. Fees remain payable on reimbursements that post for claims we filed before the service ended. After the service ends we delete your Amazon information as described in our Privacy Policy.

Data protection

We handle your information as set out in our Privacy Policy and Data Processing page, and we handle Amazon information in line with Amazon’s Solution Provider Agreement, Acceptable Use Policy and Data Protection Policy.

Relationship with Amazon

Seller Reclaim is an independent service provider. We are not owned by, affiliated with or endorsed by Amazon. Amazon, FBA and Seller Central are trademarks of Amazon.com, Inc. or its affiliates.

Liability

We provide the service with reasonable skill and care. To the extent the law allows, we are not liable for indirect or consequential losses, or for decisions Amazon makes, and our total liability to you is limited to the fees you paid us in the 12 months before the claim arose.

Governing law

These terms are governed by the laws of India. The courts of Bengaluru, Karnataka have jurisdiction over any dispute.

Changes and contact

We may update these terms and will show the new date at the top of this page. For material changes we email account holders before they take effect. Questions go to Madhav Vats at madhav@sellerreclaim.com.