Privacy Policy

Who we are

Seller Reclaim is the trading name of Madhav Vats, a sole proprietor based at 342, HSR Layout, Bengaluru, Karnataka 560102, India. We are responsible for the information described in this policy. Questions, requests and complaints go to Madhav Vats at madhav@sellerreclaim.com.

Information we collect

• Account details. Your name and email address when you create an account or request a free audit. Sign-in is handled by our authentication provider, Clerk; we do not see or store your password.
• Amazon connection details. When you authorise Seller Reclaim through Amazon’s Selling Partner API, we store your selling partner ID, marketplace and the authorisation token Amazon issues. The token is encrypted before it is stored.
• Amazon reports you authorise. Inventory ledger, reimbursements, inbound shipments and receipts, customer returns and replacements, removal orders and shipments, listings and estimated FBA fees. These contain order IDs, SKUs, ASINs, quantities, fulfilment centres, fees, return reasons and any comment a buyer typed on a return. We do not request Amazon’s restricted reports, and we do not collect buyer names, shipping addresses, phone numbers or email addresses.
• Seller Central case activity. If you add us under Seller Central User Permissions, the cases we open and the messages we exchange with Amazon on your behalf.
• Files you send us. Product dimension files, invoices, proof of delivery and other documents used as claim evidence.
• Technical data. IP address, browser type and request logs generated when you use the site, kept for security and troubleshooting.

How we use it

We use your information only to provide the service you asked for: auditing your account, identifying discrepancies, checking for existing reimbursements, preparing evidence, filing and following up on eligible claims, reconciling reimbursements and reversals, invoicing our fee, and contacting you about your account.

We do not sell your information, use it for advertising, or combine one seller’s Amazon data with another’s. Amazon information is used only for the seller it belongs to and only as permitted by Amazon’s Solution Provider Agreement, Acceptable Use Policy and Data Protection Policy.

Who we share it with

We do not share your information with other customers, partner companies or outside organisations. We rely on a small number of service providers that process data on our instructions:

• Cloudflare, for website hosting, databases, file storage and logs.
• Clerk, for sign-in and account management.
• Google Workspace, for business email and audit call scheduling.
• Amazon, when we submit claims and evidence to Seller Support on your behalf.

How we protect it

• All traffic to and from the site is encrypted in transit with TLS.
• Amazon authorisation tokens are encrypted with AES-256-GCM before storage; databases and file storage are encrypted at rest by our hosting provider.
• Access to seller data is limited to the people who work your account, and every record is scoped to the account it belongs to.
• We never ask for, accept or store your Seller Central password.

How long we keep it

We keep Amazon information only as long as we need it to audit your account and to file, track and reconcile claims, including reversals. Personal information about buyers that appears in reports, such as return comments, is kept no longer than that work requires.

When you disconnect Seller Reclaim, close your account or ask us to delete your data, we delete your Amazon information and uploaded files within 30 days. We keep invoices and payment records only for as long as Indian tax and accounting law requires.

Security incidents

If we detect a security incident affecting Amazon information, we notify Amazon at security@amazon.com within 24 hours of detection, and notify affected sellers and authorities as the law requires. Our full approach is on the Data Processing page.

Your choices and rights

• Revoke our Selling Partner API access at any time from Partner Network → Manage Your Apps in Seller Central, and remove our user from Settings → User Permissions.
• Ask us for a copy of your information, or to correct or delete it, by emailing madhav@sellerreclaim.com.
• Withdraw consent for any use that relies on it. This does not affect processing already carried out.

Questions and complaints

We respond to requests within 30 days. Our grievance contact is Madhav Vats, at madhav@sellerreclaim.com. If you are not satisfied with our response, you may complain to the relevant data protection authority, including the Data Protection Board of India.

Cookies

We use only the cookies needed to keep you signed in and to complete the Amazon authorisation securely. We do not use advertising or cross-site tracking cookies.

Children

Seller Reclaim is a business service. It is not directed to anyone under 18, and we do not knowingly collect their information.

Changes to this policy

If we change how we handle your information, we update this page and the date at the top. For material changes we email account holders before they take effect.